Help Desk Only?

Are you a small business with an on-site IT support person but need the additional expertise of a professional help desk staff to bolster your IT support capabilities? We can help with a complete package at a low fixed cost. Learn more …

IT Help Desk Support Services

Unlimited IT service desk providing expert supplemental support and troubleshooting for your small or mid-size business or organization.

Do you expect your IT administrator to handle daily computer issues as well as maintain your servers and network? If so, you’re not alone. Countless businesses like yours have tried to adopt this strategy in a noble attempt to keep costs down. However, what they have discovered – and what you may not have considered is that you just might be setting your company up for some serious IT downtime that will negatively impact your bottom line. But you can safeguard against this with dedicated help desk support.

Megahertz Helpdesk Support technicians

Answer the Telephone

It seems simple enough on the surface. But the kind of premier help desk support you receive from Megahertz begins the minute you place a support call or submit a support ticket. It’s what our customers demand and what we deliver

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Carefully Read the Ticket

Nothing is more frustrating than to have to repeat the details of the support issue to the help desk technician. Megahertz support techs carefully read your support ticket and ask only the questions needed to isolate and resolve the problem.

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Clarify the Direction Taken

Megahertz support techs will clearly explain the courses of action to take to troubleshoot and isolate your issue. We won’t give you the run-around or speak in terms so “techy” that you’d have to be an IT tech yourself to understand

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Know When to Escalate

Megahertz support techs will not let pride come before a speedy resolution. While each technician desires to solve your IT problem, it occasionally requires escalation. Our objective is to support you – not to protect our egos.

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Take Ownership

Megahertz support techs take ownership of your ticket. If a solution is not quickly achieved, we will stay on it until the problem is fixed according to the best possible solution while keeping you updated in the process

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Schedule Follow Up

During the course of investigating the more complex IT support issues, we will oftentimes have to follow up with you. When this occurs, we will keep our word and call or email you back when we said we would.

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Think You’re Immune? Think Again. Small Business Needs Help Desk Support Services.

Even small companies with 25 or fewer networked computers typically experience 50 or more IT issues each and every a month.

Many will deal with significantly more issues. While daily computer problems are usually minor — Robert can’t log in, Julia can’t find the files she saved yesterday, Mohammed can’t see the network printer — expecting one person to handle them all with efficiency and a smile may be asking a bit too much. 

With a full time IT admin on staff, you don’t have to worry about whether your servers have the latest patch installed. And, you know that a full blown network failure is unlikely because he (or she) meticulously monitors the system.

But if he’s also required to handle lower level issues that helpdesk personnel could easily resolve, he just might miss an issue with your network or servers.
Let your IT admin do what he’s trained to do: keep your servers and network operating at optimal levels; and take care of any high level issues as they occur so they don’t turn into real problems.

Help Desk Support Without the Hidden Fees

Megahertz offers unlimited Helpdesk Only Support Services for a flat monthly rate that’s based on your individual company needs.

That’s right, you get friendly, professional helpdesk support for all of those pop-up computer questions and issues employees have on a daily basis.

Using Megahertz’s expert helpdesk professionals to supplement your in-house IT services benefits you and your bottom line by:

  • Keeping employees happy and productive
  • Enabling quick resolutions to unanticipated desktop issues
  • Allowing your IT admin to stop any system wide downtime before it even begins
  • At Megahertz, we focus on your needs, not our wants. We’ll take the time to carefully identify your company’s specific requirements, discuss the environment with your IT manager, and honor your unique business culture.

    Contact us today to learn more about our supplemental Helpdesk Only Support Services.

    Your Company. Your IT Administrator. Our Helpdesk Expertise.

Focus on Your Business and Not Your Network

Get in touch with Megahertz today for a free, no-obligation analysis.Call +97143967706

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